At Purica, customer satisfaction is important to us. Due to the nature of our herbal and wellness products, we follow a strict Exchange-Only policy.
No Returns & No Refunds
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Purica does not offer monetary refunds under any circumstances.
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Products once sold are not eligible for return.
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Exchanges are allowed only if the product meets the conditions mentioned below.
Exchange Eligibility
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Exchange requests must be raised within 24 hours of delivery.
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Products must be unused, unopened, unwashed, and in original condition.
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All original packaging, seals, labels, and tags must be intact.
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Exchange is subject to product availability.
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If the exchanged product is of higher value, the price difference must be paid by the customer.
Damaged / Incorrect Product Policy
Mandatory 360° Unboxing Video
To claim an exchange for:
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Damaged product
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Incorrect item received
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Missing items
You must provide a clear 360-degree unboxing video.
Video Requirements
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Video must start before opening the package
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Show the courier label clearly
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Continuous recording with no cuts or edits
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Full 360° view of the product and contents
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Recorded in good lighting
⚠️ Claims without an unboxing video will not be accepted.
Reporting Timeline
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Issues must be reported within 24 hours of delivery
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Share photos and the video with order details via email
Exchange Process
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Contact our support team within 24 hours of delivery
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Share order number, issue details, and required proof
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Once approved, return instructions will be shared
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Exchange will be shipped after product inspection
📦 Return shipping costs are borne by the customer unless the item is defective or incorrect.